David Lok Dentistry Website Terms and Privacy Statement

Last updated: February 28, 2025

About These Terms of Use

This website ("Site") is owned and operated by the Dr David K Lok Dentistry Professional Corporation ("DAVID LOK DENTISTRY").

All use of this Site is conditional and subject to these website terms and privacy statement ("Terms"). These Terms apply to all DAVID LOK DENTISTRY members, visitors and others who use this Site. By accessing, reading and making use of this site, you agree, on your own behalf and on behalf of any entity on whose behalf you may be acting, to be bound by these terms. If you do not wish to be bound by the terms, you should not use this site. In these Terms, "we" or "us" or "our" refers to DAVID LOK DENTISTRY.

References to the Site include DAVID LOK DENTISTRY lokdentistry.com website its member only area (the "Member Online Booking Portal"). References to "Member" or "Members" refers to members of DAVID LOK DENTISTRY. Use of the Site and Content We make available on the Site, including the Member Online Booking Portal and, information, and other content relevant to the practice of dentistry, the business and affairs of DAVID LOK DENTISTRY and other related information of public interest (the "Content").

This Content is provided solely for information purposes and does not constitute advice. You should not rely on any of the Content without first confirming its accuracy. Member Online Booking Portal We authorize our Members to access a member only area on the Site referred to as the Member Online Booking Portal. We authorize our dental staff to access our members content. This Content available through the Member Online Booking Portal and is provided for the purposes of booking appointments, and information for use by our Members and staff in Canada. It is not intended to be a substitute for direct consultation with DAVID LOK DENTISTRY, legal professionals or other professional advisors regarding specific medical-legal issues.

To access specific medical-legal information or advice our Members should contact a DAVID LOK DENTISTRY employee directly by phone or regular mail in accordance with the contact information provided on the Site. The Content may contain learning resources of a general nature that are presented for editorial purposes for dissemination to the general public. The information contained within such materials is for informational purposes only; it is not professional legal or medical-legal advice, nor is it intended to be a substitute.

Therefore, ideas and approaches contained within such learning materials may NOT represent "the standard of care" for Canadian Dental Professionals. Standards of medical and dental care are specific to the facts and circumstances of an individual case; and, may be subject to change as scientific knowledge and technology advance and as practice patterns evolve. Members of the public are responsible for independently verifying standards of care that they receive during their treatments. Application of these Terms to the Member Online Booking Portal For users of the Member Online Booking Portal you may be required to indicate your acceptance to be bound by these Terms on initial log-in before you will be allowed to access or use the Member Online Booking Portal.

By clicking "I AGREE" (or its equivalent), you are indicating your acceptance to be so bound. If you do not accept these Terms as indicated on your initial log in, you will not be allowed to enter the Member Online Booking Portal. This "click-through" may only appear on initial log-in on the Member Online Booking Portal.

DAVID LOK DENTISTRY may revise these Terms or impose additional conditions on the use of the Member Online Booking Portal from time to time. In such circumstances, you may be asked to agree to the revised Terms, and such revised Terms shall supersede prior versions of the Terms. You agree that electronic pages of the Site are the equivalent of written documents and that your signifying agreement or acknowledgement by "clicking" any buttons, stating "agree", (or its equivalent) or by typing "agree" (or its equivalent) where prompted by the Site shall have the same legal effect as if you had placed your signature by hand and provided hard-copy versions of such pages to DAVID LOK DENTISTRY with the intention to be legally bound.

You will be given a unique user ID and password to access the Member Online Booking Portal. You will be prompted by the Site to create your own password. Your user ID and password are for your personal use only. You are responsible for maintaining the confidentiality of your user ID and password and are responsible for all activities that occur under your ID and password.

You agree to notify DAVID LOK DENTISTRY immediately of any unauthorized use of your user ID or password or any other breach of security. DAVID LOK DENTISTRY will not be liable for any loss or damage arising from your failure to protect your user ID, your password, or the valid response to your selected challenge question. First-time users will be given a temporary password that should be changed and personalized at first login. You agree that you will comply with the password selection guidelines as may be issued from time to time by DAVID LOK DENTISTRY and that you shall change your password as prompted by the Site to reduce the potential for unauthorized use.

You agree that, by accessing the Member Online Booking Portal using your user ID and password, DAVID LOK DENTISTRY may use your user ID and password as the means to authenticate your identity for the purposes of using the Member Online Booking Portal. Member Only Portal, Access Accounts Subject to these Terms, as a Member, you are hereby granted a personal limited, non-transferable and non-exclusive licence to access, view and use the Member Online Booking Portal and its Content in relation to your treatment and care. You are granted the right to download, store and/or print single copies of items comprising the Content for use in your use.

You must also abide by any additional requirements governing the use of any specific Content that may be set out on the Member Online Booking Portal. In the event of a conflict between the terms of a specific licence governing specific Content and these Terms, the terms of the specific licence shall govern. While the Site is publicly accessible to visitors, except as expressly set out in these Terms, no right to access and use the Member Online Booking Portal or its Content is granted by these Terms to any person who is not a Member. Member Online Booking Portal access may be suspended or terminated at any time without reason or cause.

Your Obligations

As a condition of using the Site, you agree that you are responsible for all activities undertaken by you when using the Site.

Without limiting the other provisions of these Terms, you agree that you will not engage in any of the following when accessing or use the Site:

• use the Site for any purpose that is unlawful or prohibited by these Terms.
• disrupt the functioning of the Site or use the Site in any way that interferes with other users' use of the Site, including by damaging, disabling, overburdening, or impairing the Site;
• attempt to gain unauthorized access to the Site through hacking, password mining, or other means;
• use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site;
• engage in harassment in any manner, including via e-mail, chat, or by use of obscene, offensive or abusive language (as determined by us in our sole discretion);
• impersonate others, including a DAVID LOK DENTISTRY employee or representative, or other Members or visitors to the Site;
• upload, distribute or otherwise publish any content that is defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or that may constitute or encourage a criminal offence, violate the rights of any party or that may otherwise give rise to liability or violate any law;
• collect users or our content or information or otherwise access the Site using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission.

Security and Viruses

We have implemented reasonable technology and security features, as well as internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use when using the Site. While we make reasonable efforts to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk and your use of our Site demonstrates your assumption of this risk. We have taken steps to ensure that our Site is free of computer viruses and other harmful components. Nevertheless, you should install and maintain appropriate anti-virus and other protective software on the devices from which you access and use the Site. Without limiting any other part of these Terms, we disclaim all liability for any computer viruses or other harmful or destructive programs that you may download from the Site.

Changes to Terms and Conditions

We may add to or remove, modify or otherwise change any part of the Terms at any time. Changes will be effective when the amended Terms are posted on this Site. You should check the Terms frequently for changes by checking the date this page was last updated, at the top of this page. If any change to the Terms is not acceptable to you, you should discontinue your use of this Site immediately. Your continued use of this Site after changes to the Terms are posted thereon will constitute acceptance of the changes. Changes to this Site We may terminate, change, suspend or discontinue any aspect of this Site or the Member Online Booking Portal at any time without notice to you. Without limiting the generality of the foregoing, we may change the availability of any features, institute new, or change existing, fees or charges for the use of the Site or any features thereof, add, remove, modify or otherwise change any contents on this Site or the Member Online Booking Portal, impose limits on certain features or restrict access to parts or all of this Site. We reserve the right, but not the duty, to correct any errors or omissions in any portion of this Site at any time without notice.

Ownership and Usage Copyright

All Content (including articles, reports, text, images, audio or visual recordings) and web code ("Works") on this Site or Member Online Booking Portal and in all DAVID LOK DENTISTRY publications are the property of DAVID LOK DENTISTRY (Copyright © Dr David K Lok Dentistry Professional Corporation) unless otherwise indicated. Exceptions, permissions, and terms: As a user of this Site or the Member Online Booking Portal you agree that you will not transmit, transcribe, reproduce, store or translate the Works into any other form, in whole or in part, except as expressly set out herein. Permitted uses: Users of the Site or Member Online Booking Portal may use the Works only for private use. Third Party Works: Works found on or through the Site or DAVID LOK DENTISTRY paper publications which bear the name of or credit to a third-party creator require the permission of the third-party creator for any reproduction or other use unless otherwise indicated. You do not acquire ownership rights to any Content by accessing or using the Site, and our posting of Content on the Site is not a waiver of any right in or to that Content. General Feedback If you send any communications, comments, questions, suggestions, or related materials to us by any method of communication suggesting or recommending changes to the site, any services offered through the site, or Content ("Feedback") then: all Feedback is not, and will not be treated as, your confidential or proprietary information or property; we are free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback for any purpose whatsoever; and you understand and agree that we are not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel us to do so.

Linking Agreement

If you wish to link to this Site, you may do so, provided you agree to the link conditions described below ("Link Conditions"):

A link may be established to the following home pages of this Site ("Home Page") at lokdentistry.com

If you link to this Site, your website:

• may not directly or indirectly state or imply that DAVID LOK DENTISTRY is endorsing you or your products or services;
• may not directly or indirectly state or imply an affiliation exists between you or any entity on whose behalf you may be acting without the prior written consent of DAVID LOK DENTISTRY;
• may not misrepresent your relationship with DAVID LOK DENTISTRY or present false or misleading impressions about DAVID LOK DENTISTRY or its services;
• may not link this Site to any other website containing content that may be interpreted as distasteful or offensive or inconsistent with the laws of Canada.

DAVID LOK DENTISTRY shall have no responsibility or liability for any content appearing on your website. DAVID LOK DENTISTRY may at any time, in its sole discretion, immediately terminate your right to link to this Site, with or without cause. If DAVID LOK DENTISTRY exercises this right, you will immediately remove all links to this Site. By establishing a link to this Site, you will be deemed to have agreed to these Link Conditions.

Websites Linked to this Site

Certain websites may be linked to this Site. Not all links may have been permitted by DAVID LOK DENTISTRY. Regardless of whether a link has been permitted by DAVID LOK DENTISTRY, DAVID LOK DENTISTRY is not responsible for the contents of any website that is linked to this Site. DAVID LOK DENTISTRY makes no representations or warranties, and does not endorse, any website that is linked to this Site, the contents of any such website, the information appearing on any such website or any of the products or services described on any such website. The fact that a website is linked to this Site does not imply that DAVID LOK DENTISTRY sponsors, endorses, or is affiliated or associated with the entity that owns or is responsible for the website.

External Links

Certain links on this Site may take you to other websites. DAVID LOK DENTISTRY provides these links only as a convenience. DAVID LOK DENTISTRY is not responsible for the contents of any linked website. DAVID LOK DENTISTRY makes no representations or warranties regarding, and does not endorse, any linked website, the contents thereof, the information appearing thereon or any of the products or services described thereon. Links do not imply that DAVID LOK DENTISTRY sponsors, endorses, or is affiliated or associated with the entity that owns or is responsible for any linked website. If you decide to visit any linked websites, you will do so at your own risk.

Disclaimer

Except as expressly set out in these terms, this site and the content are provided "as is" and "as available" and without representations or warranties of any kind, whether express, implied, or statutory. To the fullest extent permissible by applicable law, DAVID LOK DENTISTRY disclaims all representation and warranties, whether express, implied, or statutory (including any warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement). DAVID LOK DENTISTRY does not represent or warrant that the services or functions contained in or provided through the site will be uninterrupted or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or other harmful components.

The information and content contained on the site are prepared by DAVID LOK DENTISTRY and are believed to be accurate but are provided for informational purposes only. DAVID LOK DENTISTRY does not warrant or make any representations regarding the use or the results of the use of any content in terms of completeness, correctness, accuracy, reliability, usefulness, timeliness, reliability or otherwise. You acknowledge that your access to and use of the site and the content will not be free of interruptions, that the site and the content may contain bugs, errors, inaccuracies, or other limitations, and that the site and content may be unavailable from time to time. You assume total responsibility and risk for your access to and use of the site and the content.

Limitation of Liability and Release

To the fullest extent permitted by applicable laws, DAVID LOK DENTISTRY and its officers, directors, employees and representatives will not be liable to you or any other party for any damages of any kind, including indirect, special, consequential or incidental damages, lost profits, lost data, business interruption or other damages arising directly or indirectly from your use of (or your inability to use) the site or the content, including your use or reliance on any information or other content contained on the site; any inaccuracy or omission in any information or other content contained on or provided through the site, or your use of or reliance on any third-party websites linked to the site.

To the fullest extent permitted by applicable laws, you release DAVID LOK DENTISTRY and its officers, directors, employees and representatives from all claims, actions, liabilities and damages of any kind relating to or arising from your access to and use of (or your inability to access and use) the site or the content. If, despite the limitations set out above, DAVID LOK DENTISTRY becomes liable to you resulting from your access to and use of (or your inability to access and use) the site or the content under these terms, that liability will be limited to the lesser of: (i) your direct damages; or (ii) $5.00 CAD.

Privacy Considerations

We take the privacy of confidential and personal information very seriously. Despite precautions taken to protect this information, mistakes can occur. In the course of accessing the Site or Member Online Booking Portal, including the Member Login feature, if you receive or access documents or material that you have reasonable grounds to believe were not intended for you, you agree to contact DAVID LOK DENTISTRY's Privacy Officer immediately by using the contact form here. You further agree to delete the document or material, unread and uncopied, and advise DAVID LOK DENTISTRY's Privacy Compliance Officer that you have done so. If you read all or part of the document or material before realizing it was not intended for you, you agree to cease reading the documents and promptly return it or delete it, uncopied. You agree that you will not share the contents of the document or materials with anyone, and will advise us, to the extent to which you are aware of the contents and whether you have shared this information with anyone.

Collection of Personal Information

DAVID LOK DENTISTRY collects personal information from Users when they interact with us or use the Site, the App and/or the Services. DAVID LOK DENTISTRY also collects some personal information from Users automatically, which is addressed in more detail below. We will not use or disclose your personal information for any new purpose without first identifying the new purpose and providing notice to you or obtaining your consent (as applicable), unless otherwise permitted by law.

We collect some information automatically when you access this Site, such as:

• Device information: we collect your IP address, web browser type, mobile operating system, mobile device carrier and manufacturer, and your mobile device identifier (e.g. IMEI numbers). We collect this information to understand who accesses our Site and to understand your interests.

Technical and usage information

We collect information about the sections of the Site you visit, the date and time of your use of the Site, your actions within the Site, and certain content that you download from the Site. We collect this information to understand users preferences, how we can improve our services to Members and the public, and for security purposes.

Member Online Booking Portal login information: when you log into the Member Online Booking Portal, we collect information regarding the log-in to help ensure our system provides appropriate access. Members' activity on the Site, such as pages visited and information accesses is also collected. We collect this information to understand Members' preferences, how Members respond to our initiatives and services, how we can improve our services to Members and the public, and for security purposes.

Information you submit to us: If you provide any information in a form on our Site, you are voluntarily providing that information for DAVID LOK DENTISTRY's use as it would be reasonably intended for the purpose submitted and in accordance with any express consent you may provide at the time. We use cookies and similar technologies such as pixels to analyze trends regarding the Site, understand our visitors and user base as a whole and to collect information about your interests and Members' response to our engagement activities.

We use cookies from:

• ContentSquare (formerly Hotjar), a user behavior analytics service;
• StatCounter to track visits across pages by Members

Cookies enable our Site to save and retrieve information that you may enter.

Cookies may remain on your device after you leave the Site (until the cookie expires or is deleted by you). You can disable cookies by adjusting the settings on your internet browser, however, disabling cookies may affect your ability to access some pages on the Site.

We also may use personal information we collect through the Site as permitted by law and under DAVID LOK DENTISTRY Bylaws, to fulfil our mandate and market DAVID LOK DENTISTRY, to ensure compliance with the law and these Terms, to identify and prevent fraudulent activity, to meet legal and regulatory requirements, and to facilitate such other services and activities we may identify at the time of collection. DAVID LOK DENTISTRY will only use your personal information for the purpose for which it was originally collected, or for a use consistent with that purpose, unless you expressly consent otherwise or it is permitted or required by law.

Security of Your Personal Information

We are committed to making reasonable efforts to secure your personal information and we use a variety of privacy and security measures, including technical, administrative and organizational procedures to help protect against unauthorized access to, alteration, disclosure, or destruction of personal information. We restrict access to personal information among our employees, directors, contractors, consultants, and service providers who need to know the information.

Service Providers

DAVID LOK DENTISTRY uses third parties to assist us. When we use service providers, DAVID LOK DENTISTRY requires them to take reasonable steps to protect your personal information in accordance with the law. Any provision of your personal information by DAVID LOK DENTISTRY to a third-party service provider will be conditional upon the information being used solely for the purpose for which it has been disclosed. Our service providers include:

• Various independent contractors, which assists us in managing our Patient contact and engagement platform.
• Microsoft Corporation, which helps provide us with back-end and certain cloud data hosting solutions.
• Netlify.com which acts a webhost

The third-party service providers identified in this Policy are located outside of Canada, and your personal information may be stored, accessed, or used in the United States and may be subject to the laws and access by government or regulatory organizations in that jurisdiction.

Access to and Correction of Personal Information

You may request access to the personal information DAVID LOK DENTISTRY holds about you.

Please direct any requests in writing to our Privacy Officer at the email below. If you are a member, some information will be available to you through the Member Online Booking Portal. In some cases, DAVID LOK DENTISTRY may charge a reasonable fee for access to your information. Further, access may be restricted if it includes personal information about another individual, it reveals confidential commercial information, or such other reasons permitted or required by law. We trust you will provide us with up-to-date information about you and advise us if any correction to your personal information should be made.

Application of Local Laws

We operate from Ontario Canada and make no representation that the Site or the Content are appropriate or available for use in any particular jurisdiction. Those who access the Site or the Content from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Choice of Law Jurisdiction

Except where prohibited by law, these Terms, your access to and use of the Site and the Content, and any claims made against DAVID LOK DENTISTRY or its directors, officers, employees, and representatives, arising out of such access or use or otherwise, will be governed by and construed and interpreted in accordance with Ontario laws, without reference to Ontario's conflict of law rules.

Except where prohibited by law, you agree that exclusive jurisdiction and venue in any legal proceeding directly or indirectly arising out of or relating to the Site will be in the Ontario courts sitting in Toronto, Ontario.

General

If any part of these Terms is unlawful, void or unenforceable, then that part is severable and will not affect the validity and enforceability of the remaining terms. No delay or failure to act by DAVID LOK DENTISTRY will impair any of DAVID LOK DENTISTRY's rights or remedies that are not expressly waived in writing. DAVID LOK DENTISTRY will not be liable for any delay or damage caused as a result of any event beyond its reasonable control.

Contact Information

If you have any questions or concerns regarding the David Lok Dentistry practices, please contact David Lok Dentistry by regular mail, using the contact information listed below.